Order Shipping and Payment Policy
Order Processing Times
- Standard Orders: Orders are processed within 2-4 working days from the date they are placed.
- **Colour Wigs**: Orders that include colour wigs require an extended preparation and processing time of 7-14 working days.
**Shipping Methods**
- Courier Services: We utilize an external courier service for shipping, which typically takes 3-6 working days. During peak seasons and sales, this may extend to 7-14 working days.
- PEP PAXI: We also offer shipping through PEP PAXI, with similar delivery timeframes of 3-6 working days, extending to 7-14 working days during busy periods.
- In-Store Collection: Customers have the option to collect their orders in-store. Please select this option at checkout if you prefer to pick up your order from our store.
Turnaround Times During Sales and Peak Seasons
- Order Processing: During sales and peak seasons, the processing time for orders may extend to 3-6 working days.
- Delivery: Delivery times during these periods may range from 7-14 working days.
Shipping Fee Policy
Shipping fee - R120 within South Africa, including PEP PAXI
- Non-Refundable Shipping Fees: Please note that shipping fees are non-refundable. If you initially choose a delivery option and later decide to switch to in-store pick-up, the shipping fees will not be refunded.
- Returns and Exchanges: All shipping fees for returns and exchanges are the responsibility of the client. Please ensure you are satisfied with your order before finalizing your purchase
Additional Information
- Ensure that you review your order carefully before finalizing your purchase to avoid any delays or additional fees.
- If you have any questions or need assistance with your order, please contact our customer service team.
Thank you for shopping with us!